Teresa Allen
CVP

Teresa Allen

FL, US

5 reviews

4 verified

A GlobalGurus.org Top 30 Service Expert for 5 years, Teresa will engage your group in an interactive results focused program sure to vault your service to a new level! VIRTUAL PRESENTATIONS ALSO!

5 reviews

4 verified

certified virtual presenter

ASK TERESA about VIRTUAL CUSTOMER SERVICE PRESENTATIONS!

Teresa Allen is a world recognized customer service expert and thought leader. Combine that expertise with her dynamic and highly interactive Common Sense Service message and you have a recipe for success! When you NEED expertise and you WANT fun, customer service speaker Teresa Allen is the perfect choice.  Teresa Allen captivates attendee with engaging stories combined with business content customized for your business and industry sure to bring her message home. Teresa is author of Common Sense Service: Close Encounters on the Front Lines and is co-author The Service Path: Your Roadmap for Building Strong Customer Loyalty.  Be sure to ask Teresa about how you can offset your speaker fee by using sponsor inserts in her book.  Also ask about her 'No Surprises' program investment that includes all travel expenses!

Teresa's Get Common Sense customer service blog is syndicated by CustomerThink, B2B and SmallBizClub sponsored by Office Depot.  Thousands follow her on social media for timely information on the world of customer service!

Popular Keynotes:

  • Profiting from Common Sense Customer Service! (Autographed copies of "Common Sense Service" best seller included in fee)
  • Building a Post COVID Customer Service Vision & Strategy
  • You Can't Digitize ME!  The Digital Customer Service Tipping Point
  • The Prescription Rx for Service (Healthcare)
  • Winning Guests Through Service (Hospitality)
  • Thinking Like An Entrepreneur... Even if you Work for Someone Else!
  • Hanging On By Our Fingernails!  Common Sense Strategies for Balancing Work and Life
  • Having the TIME of Your Life!

Breakouts:

  • Building a Post COVID Customer Service Vision & Strategy (can be keynote also)
  • Let's Get Engaged! Building Success Through Employee & Customer Engagement
  • Common Sense Communication: Who am I, Who are YOU?
  • Customer Conflict: Opportunity Knocks
  • 5 Common Sense Strategies to Build Customer Relationships

Customized customer service and sales programs and training for the following industries and many more!

  • Banking
  • Credit Union
  • Funeral Service
  • Healthcare
  • Hospitality
  • Insurance
  • Automotive
  • Retail
  • Distribution

Teresa has a 25 year track record of success due to the customization of every program to the needs of the client! Contact Teresa today to plan a great program that WILL bring results!

 

Teresa 's Virtual Presenter Certificate

ASK TERESA about VIRTUAL CUSTOMER SERVICE PRESENTATIONS!

Teresa Allen is a world recognized customer service expert and thought leader. Combine that expertise with her dynamic and highly interactive Common Sense Service message and you have a recipe for success! When you NEED expertise and you WANT fun, customer service speaker Teresa Allen is the perfect choice.  Teresa Allen captivates attendee with engaging stories combined with business content customized for your business and industry sure to bring her message home. Teresa is author of Common Sense Service: Close Encounters on the Front Lines and is co-author The Service Path: Your Roadmap for Building Strong Customer Loyalty.  Be sure to ask Teresa about how you can offset your speaker fee by using sponsor inserts in her book.  Also ask about her 'No Surprises' program investment that includes all travel expenses!

Teresa's Get Common Sense customer service blog is syndicated by CustomerThink, B2B and SmallBizClub sponsored by Office Depot.  Thousands follow her on social media for timely information on the world of customer service!

Popular Keynotes:

  • Profiting from Common Sense Customer Service! (Autographed copies of "Common Sense Service" best seller included in fee)
  • Building a Post COVID Customer Service Vision & Strategy
  • You Can't Digitize ME!  The Digital Customer Service Tipping Point
  • The Prescription Rx for Service (Healthcare)
  • Winning Guests Through Service (Hospitality)
  • Thinking Like An Entrepreneur... Even if you Work for Someone Else!
  • Hanging On By Our Fingernails!  Common Sense Strategies for Balancing Work and Life
  • Having the TIME of Your Life!

Breakouts:

  • Building a Post COVID Customer Service Vision & Strategy (can be keynote also)
  • Let's Get Engaged! Building Success Through Employee & Customer Engagement
  • Common Sense Communication: Who am I, Who are YOU?
  • Customer Conflict: Opportunity Knocks
  • 5 Common Sense Strategies to Build Customer Relationships

Customized customer service and sales programs and training for the following industries and many more!

  • Banking
  • Credit Union
  • Funeral Service
  • Healthcare
  • Hospitality
  • Insurance
  • Automotive
  • Retail
  • Distribution

Teresa has a 25 year track record of success due to the customization of every program to the needs of the client! Contact Teresa today to plan a great program that WILL bring results!

 

Teresa 's Virtual Presenter Certificate

Profiting from Common Sense Service!

Customer service IS the differentiating factor that builds relationships, grows business and adds to your bottom line.   

Join customer service expert Teresa Allen as she takes your group on a wild ride through true stories of close encounters on the front lines of business.  Your participants will  become like Teresa, obsessed with learning lessons from every day life to bring to their own service encounters.  From an eye-opening...

Customer ServiceEntertainment-basedAudience ActivityEducational / InformativeTechnical / SpecificInspirational / Life-changingHumorous / Funny

Building a Post COVID Customer Service Vision & Strategy

What are leading organizations doing to build their customer service and their brand post DOVID?  Does your organization have 20/20 vision that will prepare you for the 2020 marketplace?

Customer service expert and Global Guru Teresa Allen will share 5 specific strategies you can implement today to prepare for the future demands of customers and clients!

This program can be presented as a keynote or general session at your conference or in an...
Customer ServiceAudience ActivityEducational / InformativeTechnical / Specific

Let's Get Engaged! Building Success Through Employee and Customer Engagement

According to a recent Gallup study, having a strategy that results in BOTH employee and customer engagement can result in triple digit performance improvements.

Join customer service expert Teresa Allen as she shares the critical 'why' and 'how' for your organization to build sucess through engagement that spreads contagiously from employees to customers.  This information in this program is a must have for management of any organization wanting...

Customer ServiceEntertainment-basedAudience ActivityEducational / Informative

Winning Guests Through Service

Hoiw do you attract visitors and keep them coming back?  Teresa Allen has shared strategies with hospitality firms and CVBs for over 20 years that help them serve visitors and build their brand. 

Teresa, who has been named Hospitality Educator of the Year, shares common sense service strategies that will lead to referrals, extended stays and guest loyalty that drives the bottom line!  Hospitality employees love Teresa's down-to-earth presentation style and...

Travel/TourismEntertainment-basedAudience ActivityEducational / InformativeTechnical / Specific

Having the TIME of Your Life

Are you intentional about the way you spend the time of your life?  Teresa uses the Stop, Look, and Listen instruction given to us as a child to inspire a strategy for maximizing the choice of how to use the precious time in our life.  

Great for a lunch or breakfast general session at your conference, Teresa will include reference to those in your group who have used their time to help others while building business success.

A special...
Audience ActivityEducational / InformativeInspirational / Life-changing

Hanging on By Our Fingernails!

Perfect for a light moment in your conference, Teresa shares a touching and hysterical look at how we are all trying to juggle the many roles of life, sometimes not quite keeping all the balls in the air!

Ask Teresa how you can add this program to one of her nationally recognized customer service programs at very low additional cost to your group!
Audience ActivityEducational / InformativeInspirational / Life-changingHumorous / Funny
Teresa 's Virtual Presenter Certificate

5 recommend Teresa

Post your own verified review when you hire this speaker through eSpeakers.

League of Southeastern Credit Unions (LSCU)

On-Site

J.T., Director, Events, League of Southeastern Credit Unions (LSCU)
Verified @lscu.coop

We have been fortunate to work with Teresa Allen as a speaker for the League of Southeastern Credit Unions recently; for our 2014 fall Southeast Leadership Development Conference (SLDC) and our large 2015 Southeastern Credit Union Conference and Exposition (SCUCE) held recently in Orlando. WOW! She was full of energy, thought provoking, and provided great ways for our credit unions to learn how to better serve their members! Teresa has great information, very relevant, easy to grasp, full of sharing wonderful personal experiences, tons of information as well as she is fun and motivational! It is hard to find a speaker that can do all that....and Teresa nailed it! Not only generated a buzz in the conference, she was a dream to work with! Quick responses to information we needed, good communicator, efficient, sharp and 'whatever it takes' attitude to make her sessions '5-star; over the top'. Don't miss your opportunity to have Teresa at your conference!

IAOPCC

On-Site

A.H., Meeting Coordinator, IAOPCC
Verified @memorialpet.com

Teresa spoke at our Annual IAOPCC Convention Sept. 2012, she was fantastic!! Her presentation was extremely informative and our group loved the interactive workshop that came with the presentation. She is very upbeat and engaging when speaking. I had heard Teresa speak at a conference that I attended a few years ago and that is what prompted me to call her for our convention. When our Board was considering her for our Keynote Speaker, one of the things that really stood out for us is that on top of the content and information she would be providing she was also very funny. Our members have put several of her ideas in place since our convention. In our Associations 40 years of conventions we would rank Teresa in the top 5 of our Keynote Speakers. We would not hesitate to recommend her to anyone looking for a top notch keynote speaker. Teresa was also very flexible when working with us on time, content and days. She was very accommodating and a joy to work with. She did not have that "Prima Donna" attitude that you sometimes see with Keynote Speakers. Don't miss your chance to hear what Teresa Allen has to say! She is TOP NOTCH!!

Minnesota Credit Union Network

On-Site

S.G., Director of Education, Minnesota Credit Union Network
Verified @mncun.org

Teresa was our opening speaker at our Small Credit Union Conference and was a general session speaker at our Annual Conference. She is great to work with from start to finish. Her real-life stories resonated with our attendees to highlight the key points within her presentation. Teresa took the time to customize the programs for the credit union environment; which was not lost on our attendees. Teresa is a professional in every sense of the word.

San Antonio Convention & Visitors Bureau

On-Site

B.S., Director - Destination Services, San Antonio Convention & Visitors Bureau

I found Teresa Allen on the Internet when I did a search for speakers on "customer service." I reviewed quotes from other clients, looked at her video and initiated an email. That resulted in a few exchanges on the phone and I thought she could do the job, but secretly hoped I had made the right decision - could she really deliver? Teresa delivered what I wanted and more. We received numerous comments on how good the keynote speaker was. She tailored the presentation minutes before going on stage based on information she had gathered on site. She engaged the audience, made them laugh and more importantly, gave them something to think about when engaging with their clients.

Boussias, Greece

Virtual

M.P., Conference Coordinator, Boussias, Greece
Verified @boussias.com

Teresa is an excellent Customer Service speaker! Her deep knowledge on the market and the topic, her enthusiasm and her great presentation skills were key to delivering a fantastic and insightful presentation during the 16th Customer Service Summit, an international conference held in Greece, organised by BOUSSIAS. In addition, her professionalism and great personality made our cooperation a real delight. Hope to have the privilege and pleasure to host her again in one of my conferences!